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Frequently Asked Questions

 

Program

  • How do I access the program?

To log into the GO Rewards program you need to sign into the GO MasterCard Service Centre from the GO MasterCard website – www.gomastercard.com.au.

  • What if I don’t know my Username and Password for the Service Centre?

Please call the GO MasterCard Customer Solutions team on 1300 46 2273

  • I have forgotten my Service Centre password?

You are able to retrieve your password so long as you know your Username, phone number, email address & card number. Click the ‘Forgotten Your Password’ link, fill in your details and you will be provided with your secret question. If you still can’t remember, please call GO MasterCard on 1300 46 2273 and we will reset your password for you.

  • I am having trouble logging into the Rewards website, what should I do?

To log onto the rewards website you need to log onto the Service Centre located at www.gomastercard.com.au and follow the links to the Rewards centre. If you are still unable to log on, please contact the GO MasterCard Customer Solutions team on 1300 46 2273. 

  • How do I find out how many points I have?

You are able to view your point’s history information by logging into the Program and selecting the link My Account from the left navigation bar. The My Account page will show you when and how many points are allocated to you. My Account also highlights when and how many points you have redeemed (spent) over the life of the Program.

  • How often can I redeem my points for rewards?

There is no limit on the number or frequency of rewards you can claim. You are only limited by the number of points you have accumulated.

  • When do my points expire?

Any GO MasterCard points that are not redeemed within 36 months after the points are allocated to the account will expire and will be deducted from your points balance.

  • Is there any limit / cap on the amount of points I can earn?

Points earned are capped at 100,000 per calendar year

  • Who can I contact if I need more information?

Please email us at gorewards@accumulate.com.au or call us on 1300 884 970

 

Products

  • Why do products occasionally change?

On the rare occasion a product is discontinued or becomes unavailable from suppliers, it shall be removed from the available product range and replaced if possible. The product range is regularly updated with new products.

  • Can points be pooled together or can I use my own money to purchase larger rewards?

Points are not transferable to other accounts and points are not redeemable for cash. However, with the points plus pay option you are able to use your GO MasterCard to purchase the item if you do not have enough points.

  • With the points plus pay option, do I earn reward points on the purchase component?

Yes, you receive points for the purchase portion of spend when using points plus pay.

 

Reward orders and delivery

  • What is my order number?

Your order number is a unique number used to identify your reward order. GE359633-1, is an example of an order number. Please quote this number whenever you make an order query. You will find the order number on the Order Confirmation email or in the My Account area under Points History.

  • How do I know if my order went through properly?

You will receive an “Order Confirmation” email notifying you that your order has been received. The Order Confirmation email will list order details such as order number, products ordered, delivery address and expected delivery date. You will also have a record of any orders placed in the My Account area under Points History.

  • When will my order be delivered?

Your “Order Confirmation” email will note the date you should expect to receive your order. Every effort to deliver your order on or before this date will be made. If, for any reason, the delivery date cannot be met you will be contacted. You will receive a “Dispatch Confirmation” email notifying that your order has been dispatched and will be delivered shortly.

  • Where will my rewards be delivered?

You may select to have your rewards delivered to a work or residential address. Please note couriers require a signature on delivery so please consider this when selecting a delivery address.

  • How long will it take to deliver my order?

Products available for immediate dispatch are listed as “Ready to Dispatch” on the website. This means the product will be delivered to you, depending on location, in 2 - 5 days.  Products not available for immediate dispatch will be listed on the website with a lead-time, e.g. “Delivery in 21 days”.

  • Can I cancel my order?

If you need to cancel an order, please contact Accumulate immediately on 1300 884 970. Our agreement with you only comes into existence once we have both confirmed your order and your points have been processed. Once we have accepted an order, cancellation of the order is within our sole discretion.

  • Can I send an international gift?

No. Products on this program can only be delivered within Australia.